Task 1: You are required to: Develop a new communication plan including a range of communication strategies to meet your organisations needs and goals. Develop associated communication protocols in line with communication strategies for your team including typical workplace reporting processes. Present the organisations standards, communication strategy and associated protocols you developed for the team using appropriate presentation media in a meeting room. Obtain feedback from your colleagues identifying opportunities for continuous improvement. Appropriate presentation media could include: A PowerPoint presentation including relevant content related to the new communication strategy and associated protocols you developed. Projector and pointer. You must include the following in your communication plan and associated protocols: Identify internal information needs related to your team and services the team provides. Identify external information needs related to your team and services the team provides. A range of communication strategies to meet organisation needs and goals. Strategies to address competing or conflicting interests. Identify information and resources you require to support the implementation of communication protocols. Submit the following as additional attachments as part of this assessment: Communication plan including strategies and associated protocols you developed. Alternatively, you could submit the PowerPoint presentation you developed including relevant content related to the new communication strategy and associated protocols as additional evidence. A record of feedback obtained from your colleagues identifying opportunities for continuous improvement. You should request your classmates to play the roles of co-workers for this task. CHCCOM003 Develop workplace communication strategies Student Assessment Booklet Page: 37 of 42 Version: 3.0 Responsibility: Course Coordinator Last Reviewed: February 2021 Task 2: You observe a community care worker providing verbal information on services offered by your organisation to a client and their carer in English. The client is from an Aboriginal and Torres Strait Islander background and is not fluent with English. The carer has a partial hearing impairment. The carer looks confused. Demonstrate appropriate mentoring and/or coaching to staff relevant to the scenario. You must also model effective oral communication with the client and carer. Your assessor will play the role of the community care worker. You should request your classmates to play the roles of the client and carer for this task. Task 3: Develop a strategy for using digital media to provide information and promote your organisation to clients. The strategy may include, but is not limited to, the use of any digital media such as websites, email, blogs and social media sites such as Facebook and Twitter. Implement this strategy with any two (2) colleagues and assist them to comply with it when using any form of digital media to provide information and promote your organisation to clients. Assist your colleagues to use effective and appropriate written communication when using digital media. Obtain feedback from your colleagues identifying opportunities for continuous improvement in relation to the strategy you developed. A record of feedback obtained from colleagues identifying opportunities for continuous improvement relating to the strategy for using digital media. You should request your classmates to play the roles of your colleagues. Submit the following as additional attachments as part of this assessment: A strategy you developed for using digital media to provide information and promote the organisation to clients. A record of feedback obtained from colleagues identifying opportunities for continuous improvement relating to the strategy for using digital media.