task 2 and playroom

Assessment Task 2: Positive body language, courtesy, and respect for cultural diversity Assessment Task Roleplay: Developing Business Relationships (x2) Be aware and follow all licensing and legislative guidelines Follow-up on all conversations and proposals efficiently Performance Criteria: 1.1, 1.2, 1.3, 2.1, 2.2, 2.3, 4.1 Inform client of any changes to agreement as soon as possible Outcomes Assessed Addresses some elements of required skills and knowledge as shown in the Assessment Matrix Considering the above organisational context, complete the following tasks; Description: Scenario 1: Strategic Partnership Opportunity Long-term relationships have become critical to the success of any client- or customer-driven business. The Role play scenario and set up will be provided for this task. Parties will be other students playing respective costs of acquiring customers and finding good business partners makes retaining these relationships vital to roles as instructed by the trainer/assessor. For negotiation purposes, prices and other details will be advised your success (Chron, 2017). Similarly, in travel and tourism industry, relationships play a vital role in by your manager (trainer/assessor roleplay). The activity/meetings can be undertaken over different sessions maintaining customer loyalty and strategic partnerships. as organised by your trainer/assessor. In this roleplay-based task, you will be given two different simulated business relationship building DataRUs is a subsidiary of the major travel and tourism company ToursRUs. TourRUs had established DataRUs opportunities through 1) a potential partner organisation, and 2) a major client. Roleplays will be assigned by for the purpose of collecting and using industry data for its own business intelligence purposes. However, over your trainer/assessor, and rotated between the students in the class. For simulation and workplace context the last two years, the databases have grown substantially, including customer/client preferences and trend purpose, you will be provided with a sample/case travel/tourism organisation. Accordingly, you will play the from across the SE Asia and Australia. The Owner, Mr Lee is wondering if this new information and knowledge role of a Customer Service Manager working with the organisation. Your trainer/assessor will also play the role can be converted into a business advantage. Mr Lee knows about and deals with ATDW for various purposes. of your manager. Mr Lee knows that while ATDW provides data distribution service from businesses to businesses, they do not yet have a business to customer model where products and services can be targeted to specific markets and The following organisation is used as a case organisation in this task. Further information can be accessed from consumer groups the organisation website. Mr Lee has sent his Business Manager over to ATDW to talk about a possible strategic business relationship. Note: This assessment task leads to the subsequent Assessment Task 2. Students are advised to keep copies of Accordingly, undertake the following activities and take notes; their work. 1. Greet Mr Lee's Business Manager Case Organisation: Australian Tourism Data Warehouse (ATDW) 2. Introduce yourself and provide an overview of the company and its services 3. Ask for the reason for visit http://atdw.com.au/ 4. Take notes and consult separately with your manager (trainer/assessor roleplay) The Australian Tourism Data Warehouse (ATDW) is Australia's national platform for digital tourism information 5 . 6 . Based on your manager's information, prepare preliminary proposal and terms on Australia. Incorporated in 2001, it is jointly owned and managed by all Australian state/territory Make an offer for a strategic partnership government tourism bodies. Discuss and negotiate offers and terms, applying learned negotiation techniques 8. Advise the Business Manager from DataRUs that a formal contract will need to be prepared 9. The ATDW collects information via its partners then stores and distributes this information. Data includes Conclude the meeting in a formal manner product and destination information from all Australian States and Territories, with more than 40,000 listings. 10. Ask for preference for communication This content is compiled in a nationally agreed format and is electronically accessible by tourism business 11. Provide a brief report (one-on-one) to your manager (trainer/assessor roleplay) from your notes owners (operators), wholesalers, retailers and distributors for use in their websites and booking systems. Please note, parts of this task - formal business agreement - will be completed in the following Assessment ATDW also plays an important role in industry education, helping tourism operators make the most of online Task 3. Ensure that you have noted and captured all the details. opportunities and allowing them to attract and facilitate more online bookings. ATDW benefits Tourism This task will be observed and you will be assessed for your communication, listening, and negotiation skills, as Operators by providing a cost-effective solution to increasing their digital distribution and online exposure, and well as adherence to company protocols and standards. Ensure that you maintain a professional (business-like) provides Travel Distributors with rich, flexible content in a central database to easily populate their websites. approach within the given role. Protocols and standards for establishing new business relationship include; Scenario 2: Client Development Meeting initiated by the manager and conducted in presence of the manager (trainer/assessor Role play scenario and set up will be provided for this task. Parties will be other students playing respective roles as instructed by the trainer/assessor. For negotiation purposes, prices and other details will be advised roleplay) Only industry and sector-specific proposals for consideration by your manager (trainer/assessor roleplay). The activity/meetings can be undertaken over different sessions All business proposals must be negotiated as organised by your trainer/assessor. All negotiations to be monitored and approved by the manager All new relationships must be formalised through an agreement "Destination Unknown" (DU) is a new online portal offering a different and unique experience to its worldwide A regular communication schedule must be set customers - mystery holiday package deals. In their model, customer only need to choose a region or a Client-focused attitude continent as a desired destination and complete a questionnaire (on budget, preferences, number of people travelling etc.). Based on the customer response, the website prepares and offers a number of options as Welcome clients/visitors/ partners in a professional and confident manner "mystery tours". If the customers choose to accept, only one destination is revealed at the end of every leg oftheir journey. A typical tours duration is seven (7) nights and eight (8) days with at least three different cities. The company offers a complete package that includes airfare, accommodation, food, transport, entry fees, and Submission Guidelines all the taxes. Clients only need to pay a single tour price at the time of booking Word processed reports for the 2 meetings As the model is unique and innovative in the industry, the company is in need of a distribution service/partner . Notes from the meetings (two different sets for each scenario) This assessment task should be completed in a designated session in presence of a trainer/assessor. who can provide the required data covering large regional and geographical areas. They have heard that ATDW can fulfil their needs. Accordingly, the CEO has arranged for their Marketing Manager to come over and Parts of this assessment are observation based. Students should upload the assessment tasks on the MEGA Student Portal in the respective unit. talk to ATDW representative. Accordingly, undertake the following activities and take notes; 1. Greet DU's Marketing Manager Introduce yourself and provide an overview of the company and its services Ask for the reason for visit Take notes and consult separately with your manager (trainer/assessor roleplay) Based on your manager's information, prepare preliminary proposal and terms Make an offer for a mutual business partnership 7. Discuss and negotiate offers and terms, applying learned negotiation techniques 8. Advise the Marketing Manager from DU that a formal contract will need to be prepared 9. Conclude the meeting in a formal manner 10. Ask for preference for communication 11. Provide a brief report (one-on-one) to your manager (trainer/assessor roleplay) from your notes Please note, parts of this task - formal business agreement - will be completed in the following Assessment Task 3. Ensure that you have noted and captured all the details. This task will be observed and you will be assessed for your communication, listening, and negotiation skills, as well as adherence to company protocols and standards. Ensure that you maintain a professional (business-like) approach within the given role. Assessment Criteria Student work will be assessed based on the following criteria. Students have also been provided with the assessment criteria in the "Learner's Guide" to ensure that they cover all the task requirements. The same criteria are used in the checklists in Section 8 (Student Competency Records) to record assessment outcome. The following criteria must be addressed for this task; Completed the task as instructed within the roleplay Effectively dealt with and played two (2) different roles in the given and varying business and negotiation situations Maintained the protocols and procedures of the activity and fulfilled the roleplays (2) Used different approaches and strategies to deal with different business situations Conducted and managed meetings in a formal manner, reflective of real-life business practices Introduced self and provided an overview of the company Allowed parties/people to express their views and positions and listened actively Demonstrated effective communication and listening skills Demonstrated effective negotiation skills and successfully concluded negotiations Sought information and approval form manager (trainer/assessor roleplay) for negotiations purpose Used and conveyed the information accurately and in appropriate manner Gathered all the required facts and information for agreement and consideration purpose Maintained adequate notes and records of the meetings Showed cultural sensitivity and mutual respect in both verbal and non-verbal communications Conversation held was meaningful, substantive, and showed genuine intent and interest in the task Maintained a positive body language, attitude, and personal presentation Dealt with the concerned parties/persons in a sensitive, courteous, respectful and discreet manner Provide a verbal report on each meeting and negotiation outcome