Develop a Team Critical Thinking Skills Improvement Plan to improve the critical thinking skills of the employees and team of the organisation given in the case study below. Please use the template provided below.

Scenario
ABC Café has been in operation for the past 5 years in Sydney CBD. It is situated near the train station, making it the number one option of visitors around the city. It offers an array of breakfast, lunch and dinner menu including morning and afternoon tea. It employs 5 staff to manage around 55 customers per day. Cyril Brown, its operations manager, ensures that all the staff do their respective tasks and respond to the needs of every customer they serve.
All employees are hardworking however Cyril still gets complaints on a daily on the following:

• items not arriving on time
• food being contaminated
• service turnaround time per table is quite long
• customers complaining on how they have been served with their order
• food spill when served to customer

One Monday morning, Cyril met with the team and asked for their feedback on the café problems at hand. Here are some of the employee’s feedback:

• there is staff shortage leading to poor customer service and higher turnaround time
• no control on food transportation
• supply of some food items is not available
• high customer service expectations of some customers

The café uses EFTPOS for payment and every staff is required to follow a workflow process from customer entry to customer check out.
Lastly, Cyril Brown conducts team meetings 30 minutes before and after every shift. Incidents are properly recorded in a logbook and reports are completed every day before close of business. 

Team Critical Thinking Skills Improvement Plan
Part A - Individual and team critical and creative thinking skills assessment  (Approx. 200 words)	In your individual and team critical and creative thinking skills assessment, make sure to: List and discuss 2 models of critical and creative thinking used to assess employees and the team as a whole List 5 questions to identify employee and team knowledge gaps Describe what formal and informal learning opportunities for addressing identified gaps Discuss key features of critical and creative thinking concepts that can be applied
Part B - Establishment of environment that encourages the application of critical and creative thinking (Approx. 200 words)	After assessing the critical thinking skills of every employee, you now establish a café environment that encourages the application of critical and creative thinking. In doing this, you need to: Describe current organisational systems to identify gaps or barriers to critical thinking Develop processes that create a safe environment for critical and creative thinking approaches Discuss opportunities for employees to apply critical thinking skills to workplace problems Describe how you can provide feedback to employees on performance of tasks
Part C - Thinking practices monitoring and improvement (Approx. 200 words)	After assessing critical thinking skills and establishing a a café environment that encourages the application of critical and creative thinking, you now monitor and develop ways to improve the thinking practices at ABC Café. Make sure to: List and provide a simple analysis on feedback from employees on critical and creative thinking opportunities List and discuss additional support required for the team and all employees List  and discuss recommendations for improvements in future learning arrangements

Answer rating: 100% (QA)

Part A 1 The Taylor model The model incorporates both critical and creative thinking elements One of the key elements of thinking is academic talent s... View the full answer