Task 2.1 (PC-1.1, 1.2, 1.3, 2.1, 2.2) Assume you work with student services team of Australis as a customer service representative or you can even take your own workplace if you work as a customer service representative. You may discuss with your assessor. In small groups (two to three students), role-play a situation where a customer (student) has contacted you to find out more about your course. It is a face to face enquiry, one student could be a customer or client, and other one would be student support officer or a customer service representative. Determine what questions you would ask to determine their needs. Discuss how you would best match the needs of the potential or existing customer to the offerings of your organisation. In this role play, do the following: Make sure you fully explore understands and agree customer needs. Client (customer) could enquire about other course, explain and match available services and products to customer needs. Tells clients (potential students) about their rights and responsibilities. Help customers (clients) to evaluate service and/or product options to satisfy their needs. Look at different possibilities or options to meet customer needs, if you could not answers at that time