TASK 4a TASK 4b Knowing how to assess outcomes against objectives is essential to judge the effectiveness of an individual's To complete this task you are required to outline approaches to measuring outcomes against objectives. You can performance. either. Complete the following table by sugrevising how each of the tools listed can be used to review an individual's identify a set objective within in an area of work with which you are familiar performance. OR (Refer to AC4 1 Sucoanding the tools that rank Raised to review an individual's performance and the Indicative Content for this AG use ONE (1) of the suggested objectives outlined below COMPLETE THE TABLE: Example 1: Call handling Calls must be answered within three rings Example 2: Customer Enquiries must be answered promptly and courteously by you or, if you do not Tools Summary Service know the answer, you must pass the customer on to a knowledgeable colleague Appraisal Example 3: Production Wastage must be reduced by 5 percent within the next three months Example 4: Administration Re-ordering of supplies must be completed within the allocated budget Example 5: Finance A report showing weekly costs must be sent to the head of department at the end of every month Personal development review (Refer to AC4 2 Outline approaches to measuring outcomes against objectives and the Indicative Content for this AC) INSERT YOUR ANSWER HERE: 360 degree feedback Customer feedback Observation