Task 5: Coaching and mentoring

You decide to run a coaching session for Lisa, the front counterserver, so that she can improve her efficiency.

You would like to teach her how she can multi-task when completing the following tasks.

Working the counter

Using the register

Serving customers

Bringing meals and beverages to the table

You are a coaching session plan.

You are to complete the multi-tasking coaching session for Lisa.

Use the information provided in the Background information and your workplace knowledge.

Using the coaching session plan template sample below task.

Coaching Session plan-Template

Defining the current state

What questions will you ask the employee to help them understand the current state of their performance?

Outline the benefit and impact of change

What questions will you ask the employee to help them understand the benefit of changing their approach?

Coaching session steps

What are the topics you will include in the coaching session?

What are the steps for each one?

Additional coaching session

Is there another coaching session required?

Set date and time.

List which topics will need to be revisited.

Revisit and reinforce

How will you monitor the employee's progress?

Team member's signature:

Manager's signature

Date: 12/07/XX

Task 6: Reward team

Question and answer

Q1:How do you motivate your team so that they achieve their KPIs and team goals, especially for the $9 lunch promotion task?

Q2: It has been two months since the launchof the $9 lunch promotion at Warblers Caf. You are reviewing the customer numbers, total sales and customer feedback and the promotion has been an overwhelming success. The following goals have been met.

Increase customer sales and intake by 20%. (This is up to 40%.)

Increase efficiency in service. (Feedback from customer surveys has averaged 4.5 out of 5 stars.)

Decrease customer wait times. (Customers surveyed said they waited less than one minute to be served and 15 minutes for meals.)

Jemma in particular has done an amazing job of overcoming all conflicts and issues with team members cohesive team that works well together.

You are extremely pleased with the team at Warblers Caf.

How will you acknowledge Jemma's individual good performance to the whole team?

Q3:What other forms of rewards and recognition will you provide to the team for meeting their KPIs?