Task 6

Part 1

Your supervisor has asked you to generate some reports. Simulate a phone call in which your supervisor gives you the instructions for the task.

For this task, you will need a volunteer (a friend, a relative, or a colleague) and an audio recording device.

Use the following guidelines to complete the task:

• The supervisor must request that you generate the following reports for 1^st July of the previous year: inventory value reconciliation report, price list, inventory count sheet, and items list.
• The candidate must demonstrate that he/she is actively listening to the supervisor by confirming and clarifying the information and instructions given.
• Among the information and instructions that must be provided are the following:
  • The time frame covered by these spreadsheets is July of the previous year.
  • The files must be saved and submitted using the format outlined in Kleenits policies and procedures: ACC405 [Task Number] - [Document Name]. Thus, the candidate must generate the following reports with the following filenames:
    1. ACC405 Task 6 - Inventory Value Reconciliation Report
    2. ACC405 Task 6 - Price list
    3. ACC405 Task 6 - Inventory Count Sheet
    4. ACC405 Task 6 - Items List [Summary]
  • • These files must also be printed out and submitted to the supervisor.
  • The Assessors Checklist below provides the rest of the criteria you must meet to complete this task.

Your audio submission must be no more than five (5) minutes long. Save your audio recording using the filename ACC405 Task 6 Audio Recording and submit it to your assessor.

Roleplay Activity Assessors Checklist (The candidate is to leave this blank. This is for the assessors use only.)
In the video submission, the candidate demonstrated active listening and questioning through the following techniques:	YES	NO	Assessors Comments
Waiting until the supervisor has finished talking to respond.
Paraphrasing to show understanding.
Brief verbal affirmations like I see, I know, Sure, Thank you, or I understand.
Asking specific questions to seek clarification.
Summarising all the instructions and information given at the end of the conversation.