Task:

Case Studies & Preparation:

Three brief case studies outlining employee concerns are provided below.

Carefully analyze each case study to understand the nature of the human relations issue.

Consider potential causes and the impact on the employee$($s$)$ and the team.

Supervisory Meetings:

For each case study, develop a plan for your supervisory meeting with the employee$($s$)$ involved.

Consider strategies for:

$-$Active listening and empathy

$-$Effective communication and open dialogue

$-$Conflict resolution techniques

$-$Building trust and fostering positive relationships

$-$Motivational strategies and positive reinforcement

$-$Action Plan & Follow$-$Up:

Based on your planned meeting approach, craft an action plan for each case study.

The action plan should outline steps to address the human relations issue and ensure a positive outcome.

Include strategies for follow$-$up to monitor progress and provide ongoing support.

Tips:

Provide specific actions and an organized list of steps.

Proofread your work carefully before submitting.

Submit your action plan as a Word or PDF document.

Case Study $1$: Feeling Undervalued

Employee: Cassie Thompson $($Administrative Assistant$)$

Challenge: Cassie feels undervalued in her role. She consistently exceeds expectations but hasn't received a promotion or significant raise in recent performance reviews. She feels her contributions go unnoticed, leading to a decline in motivation and engagement. She feels that everyone else on the team views her as "only a secretary$."$

Case Study $2$: Team Conflict

Employees: David Lee $($Customer Service Rep$)$ and Emily Garcia $($Team Lead$)$

Challenge: David and Emily work in the same department. While Emily is not technically David's supervisor, she does have seniority$.$ They have different service approaches and communication styles, leading to frequent clashes and disagreements. This conflict hinders department goals and creates a tense work environment for both parties.

Case Study $3$: Lack of Direction

Employee: Jessica Lopez $($Intern$)$

Challenge: Jessica is a new intern eager to contribute. However, she feels overwhelmed by the tasks assigned for an upcoming event. Some tasks seem beyond her current skill level, and she lacks clarity on project priorities. Jessica is hesitant to ask for clarification for fear of seeming incompetent.