Task Instructions:

You will participate in a role play two other people (other learner, friend, collague, assessor) as an employee of First Access.

Read the procedures for handling incidents and/or cases involving difficult and challenging behaviour - you will need to follow this for each role play.

Read through the role play situation before you begin. Participate in each role play, responding to each situation.

Give the role play instructions to the other people playing playing the different roles. You will need to record this role play on free video conferencing software such as Webex. The role play should be no greater than 10 minutes.

At the end of the role play, you are required fill out an Incident Report.

Resources and Equipment Required:

• Two personnel (other learner, friend, collague, assessor).

Role play instructions can be found here

• First access supporting documents (accessible from the First Access website):
• • HS T4 Incident Report Template
  • HS10 Incident Handling Procedure.a

Role Play 1: Amy

You are employed as a support worker at First Access.

Amy, one of your clients has been very agitated today.

You see her walk up to another resident, Mohammad and begin to yell at him, accusing him of taking her book. Mohammad looks shocked and confused. Amy continues to yell abuse at Mohammad and then picks up a TV remote control and throws it towards him, she misses him and the TV remote smashes on the ground.

During the role play, your assessor will be looking to see that you can:

• respond appropriately to the behaviour of concern
• prioritise the safety of yourself and others
• ensure response reflects organisational procedures
• deal with the behaviour promptly, firmly and diplomatically
• respond to the behaviour using effective communication techniques
• select appropriate strategies to respond to the behaviour of concern

CHCCCS020 - Task 2 (Part A, B and C) Role Play Instructions Task 2 - Part A Role Play Instructions Role 1: Mohammad - played by another learner, family member, friend, assessor) Role of Mohammad (to be played by the assessor) During the role play you will play the role of Mohammad, you must stand across the room from Amy and appear shocked and confused as she comes towards you, yells at you and throws the remote control towards you. Observe the student as they play the role of the support worker and record your observations of their performance in the Assessor checklist. Role 2: Amy - played by another learner, family member, friend, assessor) During the role play you must appear to be very agitated (pacing, fidgeting, frowning, etc). Walk towards the person playing Mohammad and begin to yell at him. Accuse him of stealing your book and tell him that you 'want it back right now!' As you approach him, throw the remote control (or another object) towards him, without directly hitting him. At this point, the person playing the support worker should intervene. You may continue to yell and make accusations toward Mohammad as the support worker attempts to calm you. Follow the support worker's lead and begin to calm down within a few minutes.

Please make a role play for this scenario.