Task one Presentation with Presenters Notes The presentation must provide knowledge and understanding of how evidence-based practice informs organisational measures and outcomes and how creating value benefits employees, customers and wider stakeholders.

(2.1) explain what is meant by creating value as a people professional, and identify benefits of providing value to customers and stakeholders

(2.3) outline how you can, in your own work or a voluntary role, achieve and maintain a customer focused attitude to ensure consistent high standards and customer satisfaction.