task to do :"read the following case scenario and answer the task $1$ questions"

"Case scenario

$$DP World is one of the leading port operators in the world, involved in marine and inland terminal operations while providing technology$-$driven solutions to clients. Headquartered in Dubai, it has $78$ terminals and businesses in around $40$ countries spread over $6$ continents, with a market capitalization of around $$12$ billion and revenue of $$8\mathrm{.}5$ billion. DP World employs around $50,000$ people and moves up to $174,000$ containers every day. In $2019,$ it handled an equivalent of $71\mathrm{.}2$ million containers. DP World is growing aggressively and is always looking for ways to improve how it handles cargo. To do this, it has to incorporate technology, which today encompasses everything from middleware to the latest in blockchain applications. Several processes at DP World used to be manual and paper$-$based, and therefore repetitive, time$-$consuming, and prone to errors. Managers had to spend time and resources on operational issues and ensure that their employees remained motivated while also resolving the problems that resulted from duplicated manual tasks. In its search for ways to enhance its services, DP World $($then known as Dubai Port Management$)$ recognized that customer service could be vastly improved by reducing transaction time and making the process simpler. For instance, at the time, customers often had to submit multiple copies of the same documents or different versions of the same documents to several departments. This not only caused delays during the process but also unnecessarily duplicated it over the course of its life cycle.

DP World has partnered with Oracle to drive digital transformation across its business operations. Oracle$$s cloud applications $($SaaS$)$ are enabling DP World to standardize by redesigning business processes that include human resources, procurement, finance, and operations in an integrated technology platform. The objective is to create value for all stakeholders through intelligent logistics$,$ with a focus on reducing cost and improving efficiency. This integrated technology platform incorporates AI$,$ IoT, and blockchain technology. Ports generate a huge amount of data, and AI$$s job is to use this data to transform port operations and make them more efficient.$$

Task $1$ questions:

Analyse the impact of DP World's current manual and paper$-$based operations on the firm's overall efficiency, decision$-$making processes, and customer relationships.

Explain, with examples relevant to the case scenario, how information systems could address the challenges identified in the scenario and lead to significant improvements within the company. Focus on the overarching role and benefits of integrating information systems, rather than specifying types such as ERP or AI$.$ Detail how information systems could boost operational efficiency, decision$-$making capabilities, and customer satisfaction.