Task:

Using the revision techniques outlined in Chapters $3$ and $4,$ improve the simplicity, conciseness, positive phrasing, courteousness, "you" attitude, and power of the following sentences to improve their readability.

Please complete the exercises below for practice. $($There are many other examples for you to practise your skills on pages $104-105.)$

"You" attitude

$1.$ We request that you use the order form supplied in the back of our catalogue.

$2.$ We insist that you always bring your credit card to the store.

Positivity

$3.$ We don't make refunds on returned merchandise that is soiled.

$4.$ You failed to specify the colour of the blouse you ordered.

$5.$ When you say we've doubled our profit level, you are $\_\_\_\_\_\_\_($wrong$).$

$6.$ Glen monopolizes every meeting by being $\_\_\_\_\_\_\_\_\_\_\_\_($a loudmouth$).$

Courteousness

$7.$ You claimed that you mailed your cheque last Thursday, but we have not received it$.$

Freedom from bias

$8.$ A pilot must have the ability to stay calm under pressure, and then he must be trained to cope with any problems that arise.

Concreteness

$9.$ We will be opening our new facility sometime this spring.

"Fresh" language

$10.$ Being a jack$-$of$-$all$-$trades, Dave worked well in his new selling job.

Currency

$11.$ I have completed the form and returned it to my insurance company, as per your instructions.

Active voice

$12.$ The employees were represented by Janet Hogan.