Taylor is a retailing and consumer sciences major and plans to pursue a career in fashion design. She enjoys setting the trends for her friends and owns approximately $50$ pairs of shoes. She loves shopping for shoes on Zappos, a popular online retail store that is subsidiary of Amazon. Zappos offers millions of styles of shoes, but Taylor can simplify her search through the use of filters. She can filter the search by style, color, material, brand name, and heel height in order to reduce the number of shoes that appear in the search results. Zappos is taking advantage of $q,,$ one of the characteristics of online media.

connectivity

addressability

accessibility

control