Question: Tazneen's company is developing a therapy chatbot that will provide support for people experiencing a mental health crisis. The company expects the chatbot to provide

Tazneen's company is developing a therapy chatbot that will provide support for people experiencing a mental health crisis. The company expects the chatbot to provide faster response times for incoming calls and texts at suicide and crisis help clinics during times of high call volumes. Tazneen needs to develop some guidelines on what kind of information is given to a caller up front so each person is aware they're talking to a chatbot until a live operator is available. Do some research online about people's preferences when using a chatbot and what current expectations are for these interactions. What advice would you give Tazneen as she's designing these guidelines? What chatbot design characteristics might help the chatbot handle these delicate interactions successfully?

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