Question: TB MC Qu . 0 5 - 0 3 The degree of customer contact measures The degree of customer contact measures Multiple Choice the amount

TB MC Qu.05-03 The degree of customer contact measures
The degree of customer contact measures
Multiple Choice
the amount of time the customer is in the service delivery system.
the customization abilities of the service system.
None of these choices are correct.
the amount of time the customer is separated from the service delivery system.

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