what is the correct answer for these quastions please ?

SOLUTION_QUESTIONS_CHAPTER 2 Design of Operations, Design of Product and Design of Services True or False Questions 1. Dependability it is an objectives of a Product/Service Design. (Tor F). 2. From a marketing perspective, the amount of market share a product or service stands to gain relates to 'acceptability of a concept. (T or F) 3. Not all concepts which are generated will necessarily be capable of further development into a design. (Tor F). 4. In the package, relationship between components of product to be produced is taken into account. (Tor F). 5. Project process is a type of process design to manufacturing. (T or F). 6. Mass process is a type of design of Service. (T or F). 7. Operations management is responsible for Designing the product. (Tor F). 8. Product or service design it is a major factor in cost, quality, time-to-market, customer satisfaction, and competitive advantage. (T or F) 9. marketing and operations have major involvement in Product or service design. (Tor F) 10. Most of the time what is called product or service design is actually a redesign of an existing product or service. (Tor F) 11. "Design for production" takes into account the capabilities of the organization to produce or deliver a given product or service. (T or F) 12. Service design often must take into account the degree of customer contact required. (Tor F) 13. Ideas' are essentially the same as 'concepts. (Tor F) Multiple Choice Questions 14. Which of the following is considered a type of process? a) Flexibility b) Services c) Cost d) Quality 15. Why is good product and service design important? a) The visual appeal of a product is the most important factor in selling it. b) Products are the last thing a customer sees of a company. c) Products and services are usually the first thing customers see of a company, so they should have an impact d) Operations managers' pay is determined by the quality of product design. 16. Which one of the following would not generally be considered to be a design principles in operations management? a) To satisfy the needs of customers. b) Design activity must apply both to product / service and the process. c) Design activity must be taken as transformation process itself. d) To satisfy the needs of entrepreneurs. 17. Which of the following is not considered a main principle of design of a product / service design? a) Simplicity b) Quality c) Concept d) Clarity 18. What is the task in product or service design? a) Reviewing the organisation's competitive position in the market. b) Identifying likely suppliers of key product or service components. c) Gathering information from customers and non-customers in order to understand needs or expectations. d) Assessing internal resource constraints from an operations perspective. 19. The ease with which the product can be made is its a) manufacturability b) repeatability c) readiness for manufacturing d) reliability e) accountability 20. Service design differs from product design by including a) customer needs b) marketing personnel in the decision making process c) speed d) quality e) the esthetic and psychological benefits of the product 21. All product designs begin with a) a blueprint b) a cost analysis c) an idea d) a feasibility study e) a focus group 22. Where should product or service design start? a) With the customer b) With human resources, operations, and marketing c) With the operations manager d) With the marketing department 23. At a restaurant, which of the following is a 'core' part of the service? a) The environment in which food is served b) The provision of the meal c) The meal d) The preparation of food 24. The goal of value analysis is to find ways of A. I. Reducing the cost of parts and materials B. II. Improving the performance of the product or service C. III. Incorporating multiple cultural values in global system design D. Both I and III E. Both I and II 25. One way to increase reliability is to: A. improve component design B. increase the number of service stations C. increase mean repair time D. increase the number of dependent components E. none of the above 26. Which of the following is not a reason for redesigning a product or service? A. to reduce labor or material cost B. to increase the level of employee satisfaction 2 C. to increase the level of customer satisfaction D. to attract and increase customer demand E. to increase quality 27. Which one of the following is not a factor of successful product and service design? A. be aware of what the competitors are doing B. be aware of what customers want C. know what government regulations are D. use computerized design techniques E. know what new technologies are available 28. Ideas for new or improved designs can come from: A. customers B. competitors C. research and development departments D. production departments E. all of the above 29. The term 'degrees of newness' is associated with: A. average age of employees B. average length of time on the job C. total years of business experience D. degree of design change E. average age of the capital equipment 30. Which of the following is an issue that designers must take into account in product and service design? A. legal, environmental, and ethical issues B. reliability C. standardization D. range of operating conditions E. all of the above