TB MC Qu$.19-46$ What happened to United Airlines' reputation...

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What happened to United Airlines' reputation after several in$-$flight incidents were reported, according to the discussion case "United Airlines$-$Navigating a Social Media Storm"?

Multiple Choice

The airline's reputation improved ever so slightly.

After defending their actions, there was no effect on their reputation.

United's reputation suffered, but not enough to fall behind Delta.

The company's public rating dropped significantly.

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The share of all giving made up by in$-$kind contributions of products and services has been

Multiple Choice

declining steadily over the past decade.

remaining relatively constant over the past decade.

rising steadily over the past decade.

declining sharply over the past decade.