Question: Team - based structures are particularly useful for providing the flexibility to meet customer requests and needs. Giving employees autonomy to do their work as

Team-based structures are particularly useful for providing the flexibility to meet customer requests and needs.
Giving employees autonomy to do their work as they see fit makes them more satisfied as employees, and therefore increases customer satisfaction.
Vertical communication flows are particularly useful when decisions need to be made quickly.
Centralized decision making ensures that no mistakes will be made in customer care.

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