Techno Corp, a mid$-$sized global manufacturing company, faces

increased competition, aging IT infrastructure, and fragmented supply

chains. The CEO, Anna M$$ller$,$ has initiated a digital transformation to

address these challenges, focusing on implementing a new ERP system,

upgrading the CRM system, optimizing the supply chain, leveraging

data analytics, and enhancing cybersecurity.

Task:

As part of the strategic team, your goal is to develop a digital

transformation plan for Techno Corp. The plan should address:

ERP System: Selecting and implementing an ERP system to

integrate business processes.

CRM Upgrade: Enhancing the CRM system to improve customer

insights and service.

Supply Chain Optimization: Using technology to reduce lead times

and improve transparency.

Data Analytics & BI: Implementing a BI tool to generate

actionable insights.

Cybersecurity: Ensuring robust security measures are in place.

Discussion Questions:

$1$ What are the key considerations for selecting an ERP system?

$2$ How can the new CRM improve customer satisfaction?

$3$ What technologies can optimize the supply chain?