Technology Adoption and Diffusion

This case study deals with the technology diffusion through the agent technologies in the ABC Company. There is a need of supporting tools and methodologies for the software technologies before the adoption of the process that takes place. The agents play an important role in the adoption of the technologies.

Though there are many agent systems, barriers are present for the adoption of the agent technologies. The company decided to go for technology diffusion, since there was a need for spreading the information. It also focussed on adopting the new software technologies. For this, the employees were supposed to learn the new technologies and improve the skills, but there was lot of resistance to change since the employees were very comfortable with the old skills and were not interested in learning the new skills. Even the new technologies were very costly, but also the company aimed at adopting the new technologies because there were new tools and operating systems involved in the adoption process.

The technologies were successfully adopted and came into existence, because of the good leadership led by the general manager of the company. He managed to convince the people in the company for the change process. He showed the leadership by adopting the technologies that are very costly since he analysed the technologies with his team before adopting the new technologies.

Challenges

Whenever there were changes due to the introduction of new technology, the employees resists to the same. The new technologies were costly and needed lot of analysis before adoption of technology.

Result

The company adopted the new technologies that were very costly and useful.

(Source: Technology Adoption, Diffusion and Absorption, Case study on Technology Adoption and Diffusion, Jaipur National University, Jaipur)

1. What are the challenges faced by ABC company?

2. How did the general manager overcome the challenges?

3. What was the result?