Technology continues to change the way we live and work. Understanding what to expect in the future is crucial in making the most of new technology. Below we share our top three most exciting developments. Chatbots We expect chatbots to become extremely prominent as developments in artificial intelligence allow them to make sense of the questions and answers they receive. In the near future, chatbots will be able to mimic human interaction so well that you probably won't be able to tell them apart: a scary thought indeed! This means gathering information and customer service will be a much quicker - and more pleasant - experience for both the customer and the organisation. Blockchain Predominantly used for cryptocurrencies, blockchain has huge potential and revolutionises the way transactions are made and verified. When a transaction is made between two parties, a record is made on multiple nodes in a network and updated with each transaction. The value of blockchain comes in preventing fraudulent transactions, because multiple nodes are verifying every transaction, it is impossible to 'trick' the network into using the same money in two separate transactions. As a result, blockchain is both secure and efficient. The applications of blockchain are wide-reaching and it has the potential to be used on a commercial scale in high street banks once issues around privacy are addressed. Zero-Knowledge Proof This development means that absolute privacy online is a genuine prospect. In practice, it means that you can verify your age without sharing your date of birth, or that you have enough money in your account without sharing your bank balance. Though the current methods for zero-knowledge proof are slow and intensive, time is the only obstacle for overcoming this challenge. For services where privacy is an issue, this development offers an exciting solution. You are making good progress with the KH Connect project and are excited to share an update back with the wider team regarding the new technologies you have investigated. Before the meeting, one of your colleagues, Sam, shares an email containing an interesting online article about technology and also mentions that a contact of his at KH Connect said in passing that they feel there are sometimes issues with cross-functional communication at the company. Sam has asked you for your view on whether any of the technologies discussed would be useful for KH Connect or if they can think of any other technology that could be implemented to enhance business performance. Please review the article and compose an email response to Sam outlining any ideas you have for making use of technology within the KH Connect project in order to improve business efficiencies. This could be either using the technologies in the article or technology in general. Please include any benefits and risks of the technology you reference and propose steps for how you would implement it at KH Connect as well as any specific questions you would want to ask the client. ZARA ETHAS FUTURE OUR TOP 3 TECHNOLOGY DEVELOPMENTS TO WATCH Technology continues to change the way we live and work. Understanding what to expect in the future is crucial in making the most of new technology. Below we share our top three most exciting developments. Chatbots We expect chatbots to become extremely prominent as developments in artificial intelligence allow them to make sense of the questions and answers they receive. In the near future, chatbots will be able to mimic human interaction so Blockchain Predominantly used for cryptocurrencies, blockchain has huge potential and revolutionises the way transactions are made and verified. When a transaction is made between two parties, a record is made on multiple nodes in a network and updated with each transaction. The value of blockchain comes in preventing fraudulent transactions, because multiple nodes are verifying every transaction, it is impossible to 'trick' the network into using the same money in two separate transactions. As a result, blockchain is both secure and efficient. The applications of blockchain are wide-reaching and it has the potential to be used on a commercial scale in high street banks once issues around privacy are addressed. Zero-Knowledge Proof This development means that absolute privacy online is a genuine prospect. In practice, it means that you can verify your age without sharing your date of birth, or that you have enough money in your account without sharing your bank Fol X