Telesales are a marketing strategy, considered by many consumers to buy products, since the acquisition of any good or service is just a call away. Placing the order through this medium represents comfort from home, but what happens when what you receive is not what was expected?

Answer rating: 100% (QA)

When consumers experience a discrepancy between what was expected and what is received through telesales several steps can be taken to address the iss... View the full answer