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Template of how the answer should be:

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PLEASE RELATE ALL ANSWERS TO THE CASE STUDY ABOVE ----------------- USE THE ANSWER TEMPLATE FOR CLEAR UNDERSTANDING

ANSWER PART a) ONLY, THANK YOU

QUESTION 1

Explain possible causes to why IT projects fail and propose solutions to prevent failure stated with detailed discussion on processes, tools and techniques as follows:

a) Discuss TWO (2) specific issues that can cause project failure. The issues must involve different Process Groups

II. The Scenario (A Case Study) Asia Pacific Exchange Pte. Ltd. (APEX) is one of the leading human capital management and development companies, based in Singapore with its global IT shared services known as Global IT Services (GITS) located in Malaysia has embarked on a new project to enhance its human capital management operations. The first wave will be concentrated to South East Asia and the implementation will be deployed by local markets. At present, markets located throughout South East Asia are using locally developed application to record human capital management activities information. The first-level support (L1) is being rendered by local IT and second level (L2) is supported by the local application vendor. Previously the cost for software support maintenance was managed locally within each market which has resulted high in IT cost for both capital and operating expenses. Unfortunately, every market provides similar support framework which has created duplication among markets within the South East Asia Region due to decentralisation of systems being used. Thus, by implementing this project, significant contribution such as reduction in capital operating expenses, centralized support from GITS, global governance and many more value added are gained. Please refer to section V. Table 1 for the list of departments directly and indirectly involves in this project. Due to the urgency for centralising support and cost reduction, the project was scheduled to be completed within duration of 6 months from the date of commencement. The project is named as 'Human Capital Project' (HCP). This is a critical and complex project which involves various department including subject matter experts (SME()) from GITS. A Project Manager was hurriedly assigned from GITS-PMAC who has a good working knowledge of the various regional office locations. The current Project Manager portrays strong 'global/regional project management and technical skills. However, he lacks leadership qualities and interpersonal skills. In addition to a good project management practices, the following are some of the major critical success factors (CSF) the Project Manager must comply for the success of the project; a) capable resources would be selected from any of the SME-departments as shown in the organisation structure provided in section V. Table 1 b) the current IT infrastructure must support this new system c) the current system must be replaced in phases by HCP. d) the cutover (transition from the current system to new centralised system) must be in parallel III. Assignment Requirements As the project is failing and needs to be recovered, you should start by looking into a proper project management practices with the appropriate processes, tools and techniques. Besides, the steering committee decided to replace the current Project Manager. As a group of four (4) members in this group assignment, assuming they have appointed one of you to be the new Project Manager, and resolve them using the ten (10) project management knowledge areas: 1. Project Integration Management 2. Project Scope Management 3. Project Time Management 4. Project Cost Management 5. Project Quality Management 6. Project Resource Management 7. Project Communication Management 8. Project Risk Management 9. Project Procurement Management 10. Project Stakeholder Management Your team should aim to make your report interesting and engaging, without losing sight of the fact that the organisation is seeking a professional approach to the problems. All analysis should thoroughly illustrate and document the pressing need to recover a failing project. Avoid theoretical discussions. Apply the theories to solve the problems. Assumptions can be made to assist in ascertaining the solutions, but they must not impair the decision made on the scope and delivery of the project. V. Global IT Services & Local Market Organisation Structure To indicate the extent of the project resources and team construction, the table below indicates the organisation structure for APEX local market and Global IT Services. Abbreviation Support Unit GITS SME-Department Communication & Network CNN SME Responsibility Provides network services for Local IT Market Provide govemance for IT security for application development, software and hardware GITS IT Security ITSEC GITS Application Development Center ADC GITS Project Management Centre PMAC Provide develop application and provide application Governance and Intellectual Property. Provide Project Managers to manages projects Provide govemance for IT operations, which includes supporting local markets and its business operations. Global GITS IT Operations ITO CRE-ERP Provide L2 Support for COE-ERP COE-CRM Provide L2 Support for COE-CRM Center of Excellence - Enterprise GITS Resources Planning Center of Excellence - Customer GITS Relationship Management Center of Excellence - Human Resource Management IT Dept Market Marketing Dept GITS COE-HRM Provide L2 Support for CoE-SCS Market IT IT Manager, Executive #1. Executive #1 MKTG MKTG Manager, Executive #1, Executive #2, Executive #3, Sales Rep x 30, FIN Manager, Executive #1, Executive #2, Clerk#1, Cashier #1 HR Manager, Executive #1, Executive #2 Market Finance Dept FIN Local HR Market Human Resources Dept Market Communication Affairs COMM COMM Manager Market Procurement PROC PROC Manager, Officer x2 Table 1: APEX Organisation Structure 1. Project Failures and Solutions (TEMPLATE OF HOW THE ANSWER SHOULD BE) 1a) Identification and Explanation of Issues:- Issue 1: No proper monitoring of quality reviews done on testing. ( THIS IS JUST AN EXAMPLE AND IS NOT CASE RELATED) Detailed discussion of the issue 1 that can cause project failure related to the assignment case study. Issue 2 : XXXX