TEST INER GUALITY MANAGEMENT BAR Chapter 3 11. The purpose of DEMA to estimate the effect 12. Wach of the follow the de customer contact and intends the degree of the intende deprecat A roads high m labor intensity but won the other dutions An menor design sence would low in all three dimensions A hair styles would be high all three dimensions Afast-food restaurant walde high in customization and customer contact, but low inabor intensity d 13 is the activity of ensuring conformance to the requirements and taking corrective action when necessary to comet problems and maintam stable performance Quality engineering Compliance management QFD & Control sa set of matrices used to relate the voice of the customer to technical features and production planning and control requirements. 2 BCG matrix b. House of Quality c Production matrix d. Customer Quality Index 15. Using DFMEA will reduce extemal failure costs as well as decrease manufacturing and service delivery problems a True b. False