That is a generally calling center model (or request service), m is the number of operators,

mu is the mean of processing time 5 minutes, stnadard deviation is 1 minute. Now I wnat to

create a list of waiting time, that is, if m=10 then WL=[w1,w2,w3,w4,...,w10], one operator corresponding

to a waiting time. But I tried to add a list but it seems like a list contains the number of simulations elements,

where is going wrong and how to modify it? Greatest appreciaiton to you.

Consider a call centre with m operators, an average of in-coming calls per hour, and the average time to resolve a call takes minutes, with a standard deviation of minutes. We will assume a caller will hang on until an operator becomes available. The call centre is open from 8:00am to 6:00pm. Calls are only accepted between these times, are are put on a call waiting system until answered The main task of this question is to produce a report to the manager of the call centre to recommend the number of operators to employ. You will need to estimate the average waiting time for a caller. And you are to provide a recommendation to the manger on the number of operators to employ to ensure that the waiting for a caller is less than 5 minutes. Consider a call centre with m operators, an average of in-coming calls per hour, and the average time to resolve a call takes minutes, with a standard deviation of minutes. We will assume a caller will hang on until an operator becomes available. The call centre is open from 8:00am to 6:00pm. Calls are only accepted between these times, are are put on a call waiting system until answered The main task of this question is to produce a report to the manager of the call centre to recommend the number of operators to employ. You will need to estimate the average waiting time for a caller. And you are to provide a recommendation to the manger on the number of operators to employ to ensure that the waiting for a caller is less than 5 minutes