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Continuing from question #19. Which product should the operation manager increase capacity on, if any? Increase capacity for the Blueberry Muffins Not enough information Increase capacity for the Cupcakes Increase capacity for the Cinnamon Buns A firm's customers are demanding the firm offer new product options. Which of the following actions would the operations manager do FIRST? Produce prototypes of the new options to review manufacturability Implement Line Balancing for the new options Forecast customer's historical demand Determine potential impact upon current customers and operations Which would be considered to be a form of waste under Lean? O Producing additional finished goods for potential new orders Building a new facility that has trucks drive in to the facility for unloading directly at the workstations where the goods will be used Stopping a production machine until another order arrives from the previous machine in the process Performing quality assurance projects Which of the following is a similarity between the management of products and of services? Immediacy of customer consumption Location of delivery to customer Cost control management of inventory levels Providing value as perceived by the customer Why is it advantageous to allow customers to have some degree of control over the delivery/execution of a service? Customers experience greater satisfaction from assuming some decision- making in the transaction Empowered customers tend to be more forgiving of any lapses in service delivery The firm can lessen its overall responsibility of the delivery of the service and shift this burden to the customer Customers are more willing to express their opinions over the quality of the delivery of the service A manufacturing firm designed their system to produce 100 units per hour. Monitoring of actual output shows only 62 units being produced per hour. The effective output has been determined at 78 units per hour. What is the utilization factor of this system? 82.1% 79.4% 78% 62% Why do conflicts occur in a manufacturing firm between Sales, Production and Accounting? The firm does not have a strong experienced management team The Production department has the most authority over inventory levels of finished goods The firm does not have sufficient logistics personnel Departments tend to focus only on their departmental objectives The MOST significant outcome of failing to identify quality defects at their source is: Reduced net profit due to higher operating costs Increase in product warranty costs Potential loss of customers Increase in repair of defective products How can Pareto Analysis BEST assist as firm's operational improvements? Identifying models and techniques to use in decision making Identifying and establishing priorities to focus upon Identifying the firm's ethical standards for suppliers Identifying the flow of the operation and improving them