Question: The 2 0 1 1 Census data for MidTown Global Hospital is provided in the Figure below. Lately, the ED has been severely congested because

The

2011

Census data for MidTown Global Hospital is provided in the Figure below. Lately, the ED has been severely congested because of observation unit patients overflowing into admitted status, which is close to exceeding management

s desired capacity utilization of

80 % .

Thus, management is considering adding capacity into the observation unit. Examine the process flow carefully, and answer the following questions. You might find Little

s Law useful.

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