The artificial intelligence tool ChatGPT has been able to create the following balanced scorecard for First Choice Hair Cutters.

Financial Perspective: Increase overall revenue by 20% within the next 12 months by expanding the range of services offered, increasing prices for premium services, and implementing upselling and package deals.

Customer Perspective: Improve customer satisfaction by 25% within the next 6 months by investing in new equipment and products, and implementing a loyalty program for repeat customers.

Internal Process Perspective: Increase operational efficiency by 30% within the next 9 months by streamlining scheduling and appointment booking processes and implementing a new inventory management system

Learning and Growth Perspective: Increase employee satisfaction and retention by 20% within the next 12 months by investing in employee training and development programs, promoting a positive work-life balance, and providing career growth opportunities

Your Assignment:

1. Use the company's website to help you rewrite each of the SMART goals to be more aligned with the real company Chatters Hair Salon. Explain why each of the edits are necessary.
2. Pick one of the goals and explain how you think the manager responsible for that goal should keep track of progress between now and the deadline.