The below are all considered a "primary activity" that is part of an organization's value chain, except A) Inbound logistics B) Marketing C) Operations D) Procurement According to our reading all of the below are factors around customers' behavioral intentions with organizations, except A) Customer loyalty to the company B) Internal response C) Propensity to switch D) Willingness to pay more E) None of the above The below model provides several dimensions to help organizations determine how their customers perceive their service related quality. A) Business Process Management B) ISO 9000 C) Lean D) Six Sigma E) None of the above