Question: The business analyst ( BA ) at Cloud Kicks has been interviewing customer service team members whouse Service Cloud to understand the steps they take

The business analyst

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at Cloud Kicks has been interviewing customer service team members whouse Service Cloud to understand the steps they take to complete their daily work. The BA is workingon a solution to improve their productivity by identifying each step and documenting its purpose.Which type of requirement documentation is the BA using in this scenario?

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