Question: The business program at Big State University offers classes that start as early as 6 : 3 0 a . m . and as late

The business program at Big State University offers classes that start as early as

6

30

.

.

and as late as

9

30

.

.

for its undergraduates. It also has Saturday and Sunday undergraduate classes in addition to its regular daytime program. Big State University is using which of the following strategies for shifting demand to match capacity?

Group of answer choices

Differentiate on price

Modify timing and location of service delivery

Vary the service offering

Stretch capacity

Communicate with customers

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