The capability-building process Select one: a. Requires first developing the ability to do something, however imperfectly or inefficiently; second, translating this ability into a competence by learning to do the activity consistently well and at an acceptable cost; and, the continuing to polish and refine its know-how in an effort to further improve its performance, ideally striving to match or beat rivals in performing the activity. O b. entails establishing a new department with primary responsibility for developing the expertise to give the company the needed core competencies and capability, O c. stands a better chance of succeeding if a company employs a traditional functional organization. O d. is made much easier if a company abstains from outsourcing important value chain activities. O e aims at turning the company's distinctive competencies into core competencies