The capacity given is 19.41. Using that, we need to find utilization.

The operational model from the previous question is:

Consider the same operational model as in the previous question (with the same time estimates and the same number of 11 in-store shoppers). If an order is received every 7 minutes for the in-store shoppers, what is the utilization of those shoppers? Note: 1. Do not round your intermediate numbers (in case they are not integers, you may keep them as a fractional number). Round your final answer to 2 decimal places. 2. Provide your answer as a percentage, but do not include the % mark. For example, if your answer is 50.12%, enter 50.12. The site manager is planning a different operational process for the in-store shoppers. Instead of having a shopper check out one order at a time, they will now shop for two customer orders, and then proceed to check out both orders. In this way, the time for picking items in one order remain the same (25 minutes on average). However, the time spent on checkout and moving items to the staging area is longer (18 minutes in total for two orders)