The case should be treated as a problem presented to you or your team by your company's top management for analysis and a recommended course of action. With specific directions from the instructor, your team will choose from this list of concerns below about the case, in discussing and making a recommendation for improvement in the operations of the company. The team will produce a position paper to be turned in for grading. The team will prepare presentation via PowerPoint to be presented to the class at the last day of the course. Operational Management concerns: Company (or organizational) strategy Process design Determining and creating value Determining and managing costs Quality measurement and management; Resource planning Supply chain Lean systems Capacity planning and demand estimating Facilities management Workforce management