The collective bargaining relationship can be viewed from multiple perspectives but must be understood within its historical context. The relationship is influenced by internal bargaining history, the external environment, as well as the personalities of its leaders. Some relationships become adversarial while others develop an organizational culture which supports collaboration between management and the union.

1. What internal and external factors in the business environment led management and the unions toward conflict?

2. When conflict escalated over the terms of the collective bargaining agreement, what were the positions of management and the unions?

3. What exchanges or concessions were made in order to reach a deal?

4. How much did the personalities of the leaders influence the decisions?

5. In your opinion, could the outcome have been different? Why or why not?