The company I am using is Amazon.

1. Explain how the project objectives will advance the organizational goals.
2. Assess how success will be measured.
3. Evaluate the value this project will bring to the organization.
4. Identify project metrics, timelines, and responsible parties.
5. Develop a contingency plan for each of the potential risk factors for not meeting each of the project objectives.

The Project Objective I am using is below:

• Address the specific pain points in their complaint resolution process, streamline operations, enhance customer satisfaction, and reduce the time to resolve customer complaints.

Operational Step	Responsible Person	Timeline
Analyze the current complaint resolution process.	Michael- Operations Manager	December 1st- 2 weeks
Involve a cross-functional team to identify bottlenecks and inefficiencies ensuring that different perspectives and expertise are considered.	Michael- Operations Manager, Derek-Customer Service Manager, Ricky-IT Dept. Manager	December 15th- 3 weeks
Implementing a centralized complaint management system: A centralized system enables streamlined tracking and management of customer complaints.	Ricky-IT Department Manager Derek-Customer Service Manager	January 5th- 4 weeks
Provide comprehensive training to customer service representatives on the new procedures and complaint management system:	Amy-Training Manager, Derek-Customer Service Manager	February 2nd- 2 weeks