The control process consists of three essential steps: establishing performance standards, comparing actual performance and taking corrective action if necessary. a. True b. False

Todays organizations utilize stretch goals to force____________________ and ____________________________ a. Competitive edge and employee retention b. Loyalty and employee development c. Innovation and creativity d. Continuous improvement and feedback

Comparing standards is defined as a process of identifying and analyzing performance deviations a. True b. False

________________________ is problem solving that identified the preliminary cause of a discrepancy or deviation and__________________________ refers to identifying and implementing remedies to repair deficiencies. a. Correction Action b. Root Cause Analysis