Question: The COVID-19 has brought with it certain changes in the way organisations operate and this is popularly referred to as the New Normal. This situation

The COVID-19 has brought with it certain changes in the way organisations operate and this is popularly referred to as the New Normal. This situation provides Operations Managers with major challenges. Organisations always look at their Operations function in order to be able to meet these new challenges.

With reference to an outsourcing industry, discuss the new trends which have emerged in the field of Operations Management in recent times.

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