The culture at Mitchell Gold $+$ Bob Williams cannot be described using the phras

In the video, Bob Williams talks about setting up a factory that everyone would agree was a great place to work. This approach to managing diversity is most consistent with:

Changing structures and policies

Providing diversity skills training

Establishing a mentor program

Expanding recruitment efforts

As a result of their efforts to encourage diversity, Mitchell Gold and Bob Williams can expect to see all of the following in their company except:

Improved customer relations

Improved problem solving

Increased turnover

Increased conflict