The decision area "Process selection and layout" affects the following decisions: a. Costs, flexibility, skill level needed, capacity b. Ability to meet or exceed customer expectations c. Costs, shortages d. Costs, equipment reliability, productivity I am a forecaster, I have a data-set of 10-15 observations and a short-to-medium forecast horizon. I will choose this forecasting method: O a. Moving average O b. Simple exponential smoothing O d. Trend models e. Seasonal O f. Causal regression models c. Trend-adjusted exponential smoothing The points of contact between the customer and the producer are more important in: a. Service b. Manufacturing c. Ecosystem What kind of analysis can I use to understand the amount of sales I will have when the number of of break-ins is "5", If I have a data set made in this way: Sales: 46 18 20 22 27 34 14 37 30 Break-ins: 9 3 3 5 4 7 2 6 4 a. MAD O b. Regression analysis O d. MAPE O e. Moving average c. Exponential smoothing