Question: The design and standards gap is the difference between customers' perception of a service outcome and the customers' initial expectations. how the company plans to

The design and standards gap is the difference between
customers' perception of a service outcome and the customers' initial expectations.
how the company plans to deliver its service and how it communicates to the customer about it.
what the company thinks the customer expects and how it actually delivers that service.
a company's plan and it execution of that plan.
actual customer expectations and a company's perceptions of customer expectations.
The design and standards gap is the difference between customers' perception

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