Question: The design and standards gap is the difference between actual customer expectations and a company's perceptions of customer expectations. how the company plans to deliver

The design and standards gap is the difference between
actual customer expectations and a company's perceptions of customer expectations.
how the company plans to deliver its service and how it communicates to the customer about it.
a company's plan and it execution of that plan.
customers' perception of a service outcome and the customers' initial expectations.
what the company thinks the customer expects and how it actually delivers that service.
The design and standards gap is the difference between actual customer

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