The design process: constraints the project and design brief When we observe people and their interaction with their environment, we will most likely get a better understanding of their problems and needs. This approach is known as the empathy phase of design thinking, which is crucial for solutions. Discuss the importance of empathizing in the design process. Next, identify a group of individuals and a problem that impacts them. Through your observation, you should empathize in order to gain empathy for their problem, which is important to them and how they interact with their environment. Once you have completed your observation, you should have a better understanding of their needs. The final step of this discussion is to discuss their needs based on your observation