Question: The difference between the upper and lower end of the range of possible customer expectations is an important strategic consideration in managing customer satisfaction. The

The difference between the upper and lower end of the range of possible customer expectations is an important strategic consideration in managing customer satisfaction. The extent of this difference is called the:

zone of tolerance

zone of indifference

zone of expectation

normative range of expectations

zone of variance

The difference between the upper and lower end of the range

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