Question: The difference between the upper and lower end of the range of possible customer expectations is an important strategic consideration in managing customer satisfaction. The

The difference between the upper and lower end of the range of possible customer expectations is an important strategic consideration in managing customer satisfaction. The extent of this difference is called the:

.

zone of indifference.

.

zone of tolerance.

.

normative range of expectations.

.

ideal range of expectations.

.

zone of variation.

The difference between the upper and lower end of the range

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