The Digital Public Administration

1. Case Study: US Digital Service, HBS Case Study

Artificial Intelligence & the Public Sector

Janowski, T. Digital Government Evolution: From Transformation to Contextualization, Government Information Quarterly, 2015, 32: 221-236

Haenlein, et al. A Brief History of Artificial Intelligence: On the Past, Present, and Future of Artificial Intelligence, California Management Review, 2019, 1-10.

Martinho-Truswell, How AI Could Help the Public Sector, Harvard Business Review, 2018, 1-5

Case Study

1) What concept proved most helpful in understanding this week's case study? Explain (< 1 page)

2) List and explain 2 obstacles which USDS faced in carrying out its missions? (< 1 page)

3) List and explain 2 aspects of the MOA (found in the case study Appendix) which are notable and have material public policy implications. (< 1 page)