The extent to which personality is changeable will determine whether or not Zappos can train workers to fit their laid-back culture. Which of the following statements about the changeability of personality is the most accurate?

a

An individual's personality can never change, so it is pointless for a business to try to do so.

b

An individual's personality is the product of approximately half nature and half nurture, so a business can change half of it.

c

An individual's personality is quite stable, so it is unlikely that a business will change it in the short term.

d

An individual's personality is highly changeable and can be altered and improved through training.

The CEO of Zappos takes the well-being of his employees very seriously. If he intentionally hired supervisors that were very good at telling when workers were on the verge of burnout, he would be looking for leadership with high levels of:

a

deductive ability

b

ability to see relationships

c

emotional intelligence

d

spatial ability

Imagine that Tony Hsieh, CEO of Zappos, wants to further positive feelings in his corporate culture, and decides to institute new training measures to increase the emotional intelligence of his workers. In order for this training to work, what must first be the case?

a

The workers have to start out with emotional intelligence levels that are already high to begin with.

b

The workers have to start out with low levels of emotional intelligence in order to improve from workplace training.

c

The workers have to have average to high general intelligence levels in order to improve their emotional intelligence.

d

The workers have to recognize the importance of emotional intelligence and be motivated to improve.

If Zappos decided to create a cluster of work teams that were composed primarily of people who were easy to get along with, non-confrontational, and were concerned with maintaining genuinely good relationships with the rest of the team, they would do well to select people who scored high on:

a

self-monitoring

b

need for achievement

c

type A personality traits

d

need for affiliation

As a business whose CEO values a friendly culture, Zappos needs to pay special attention to the personalities of their employees to make sure they fit the job. If someone is confrontational and does not get along well with other people, they will not be a good fit. According to the Big Five personality model, they should select people who score high on:

a

conscientiousness

b

openness to experience

c

agreeableness

d

extraversion