The first step in creating a successful certification online training program is to evaluate your current online training strategy. This allows you to identify gaps that you can address through certification online training courses. For example, on-the-job observations reveal that employees lack the necessary communication skills. They aren't able to meet the needs of customers because they cannot convey product knowledge or actively listen to their concerns. In response, you can develop a certification online training course that centers on this specific skill set. Employees have the chance to bridge the knowledge gap, and your organization sees a surge in customer satisfaction scores. Training needs analysis also allows you to develop targeted learning objectives that serve as the framework for your certification online training courses