Question: The first step in developing a service blueprint is _ _ _ _ _ _ _ _ _ _ _ _ . a . to

The first step in developing a service blueprint is ____________.
a.
to reach a consensus on which activities are more important than others
b.
to identify all the key activities involved in creating and delivering the service
c.
to identify the links between a set of alternative service possibilities
d.
to identify the key employees who will be enacting the service blueprint

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