Question: The first step in developing a service blueprint is to identify the key employees who will be enacting the service blueprint to identify the links

The first step in developing a service blueprint is
to identify the key employees who will be enacting the service blueprint
to identify the links between a set of alternative service possibilities
to identify all the key activities involved in creating and delivering the service
to identify the key customers who will be participating in the service
The first step in developing a service blueprint is to identify

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